[et_pb_section fb_built=”1″ _builder_version=”4.27.0″ background_color=”#1B3E79″ custom_padding=”100px||100px||true|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.0″ max_width=”900px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.0″ text_orientation=”center” custom_padding=”0px||0px||false|false” global_colors_info=”{}”]<\/p>\n
“By the end of 2024, the tool is deployed across all our business units. User satisfaction is very high today<\/span><\/strong>, it’s their everyday tool.”<\/p>\n Michael Rivet, Executive Director Digital Transformation \u2013 Procurement, ACCOR<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.0″ background_color=”#ffffff” custom_padding=”70px||70px||true|false” global_colors_info=”{}”][et_pb_row column_structure=”2_3,1_3″ _builder_version=”4.27.0″ global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.27.0″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.0″ global_colors_info=”{}”] <\/p>\n A world leader in hospitality with more than 5,600 hotels in 110 countries and 45 brands, ACCOR permanently manages several hundred IT consultants on a time-and-materials basis across its departments and business units. Managing these intellectual services, which are by nature decentralised and high in volume, was a strategic challenge for the Procurement Department.<\/p>\n Before OBMS was deployed, ACCOR operated with monolithic referencing: a single panel of suppliers for all teams, with no structured competitive tendering and no defined purchasing strategy. Managers called on contractors out of habit, with no visibility on daily rates or supplier performance. No consolidated data was available on time-and-materials consultants.<\/p>\n In 2023, Michael Rivet initiated a sourcing digitalisation project and launched a call for tenders. At the end of this competitive process, OPASE was selected. The OBMS deployment began in 2024, carried out in successive waves, team by team, to cover all of the group’s business units by the end of 2024.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.0″ global_colors_info=”{}”][et_pb_image src=”https:\/\/www.opase.com\/wp-content\/uploads\/2025\/07\/logo-carre-accor.png” alt=”ACCOR logo” align=”center” _builder_version=”4.27.6″ width=”100%” max_width=”100%” module_alignment=”center” height=”675″ custom_margin=”0px||||false|false” custom_padding=”20px|20px|20px|20px|true|true” global_colors_info=”{}”][\/et_pb_image][et_pb_image src=”https:\/\/www.opase.com\/wp-content\/uploads\/2026\/05\/mariemickael-recommandation-1024×576.jpg” alt=”OBMSxACCOR – Marie Lacaze and Michael Rivet” align=”center” _builder_version=”4.27.6″ width=”100%” max_width=”100%” module_alignment=”center” height=”576″ custom_margin=”20px||||false|false” custom_css_main_element=”border-radius: 20px 0 20px 0 !important; border: 2px solid #1B3E79; overflow: hidden;” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.0″ background_color=”#f9f9f9″ custom_padding=”70px||70px||true|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.0″ max_width=”820px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.0″ text_orientation=”center” custom_margin=”||30px||false|false” global_colors_info=”{}”] <\/p>\n Marie Lacaze and Michael Rivet look back on the project’s challenges, the deployment stages and the results achieved with OBMS within the ACCOR group.<\/p>\n [\/et_pb_text][et_pb_video src=”https:\/\/www.youtube.com\/watch?v=EEbp5UKX1WM” _builder_version=”4.27.0″ border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset1″ box_shadow_color=”rgba(0,0,0,0.15)” global_colors_info=”{}”][\/et_pb_video][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.0″ background_color=”#ffffff” custom_padding=”80px||80px||true|false” global_colors_info=”{}”][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.27.0″ custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.0″ background_color=”#ffffff” custom_padding=”40px|30px|40px|30px|true|true” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset1″ box_shadow_color=”rgba(27,62,121,0.15)” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.0″ text_orientation=”center” global_colors_info=”{}”] <\/p>\n 80 %<\/p>\n of suppliers already referenced on OBMS<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.27.0″ custom_padding=”0px|0px|0px|48px|false|false” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.0″ global_colors_info=”{}”]<\/p>\n During the deployment, one of the decisive factors was finding that 80% of ACCOR’s supplier panel was already on the OBMS platform. This continuity made the switchover particularly smooth for contractors, with no operational overload for the purchasing teams. As for the remaining 20%, their onboarding was an opportunity: access to new requesters and a wider commercial scope.<\/p>\n “In terms of transition, on the supplier side it was much lighter and softer than we thought. And it allowed the 20% who weren’t there to target other requesters and open up the market further for themselves.”<\/p>\n \u2014 Marie Lacaze, Intellectual Services Buyer and OBMS Project Manager, ACCOR<\/p>\n<\/div>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.0″ background_color=”#f9f9f9″ custom_padding=”80px||80px||true|false” global_colors_info=”{}”][et_pb_row column_structure=”2_3,1_3″ _builder_version=”4.27.0″ custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.27.0″ custom_padding=”0px|48px|0px|0px|false|false” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.0″ global_colors_info=”{}”]<\/p>\n In 2024, ACCOR began deploying OBMS across several business units, representing around 600 consultants on assignment at any given time.<\/p>\n The method<\/span> : take over the existing set-up in the tool, train the teams, then support the change so that every operational user can launch their calls for tenders directly in the platform. By the end of 2024, all BUs are deployed, with better control over compliance with referencing and daily rates, making negotiations with partners far more relevant.<\/p>\n “The idea was to bring the existing set-up into the tool and then to do the training and the change management<\/span> so that operational teams could launch their future calls for tenders in the platform and thus fully digitalise the process.”<\/p>\n \u2014 Michael Rivet, Executive Director Digital Transformation \u2013 Procurement, ACCOR<\/p>\n<\/div>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.0″ background_color=”#ffffff” custom_padding=”40px|30px|40px|30px|true|true” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset1″ box_shadow_color=”rgba(27,62,121,0.15)” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.0″ text_orientation=”center” global_colors_info=”{}”] <\/p>\n 600<\/p>\n consultants on assignment digitalised<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”]<\/p>\nACCOR in a few words<\/h2>\n
The challenge<\/h2>\n
The solution<\/h2>\n
Watch the video testimonial<\/h2>\n
A frictionless supplier transition<\/h2>\n
Group-wide digitalisation<\/h2>\n